Overview
Our refund and exchange policy lasts 7 days upon arrival to your doorstep (we will base on confirmation via the tracking courier information). If 7 days have passed since your purchase, we reserved the rights not to offer you a full refund or exchange.
To be eligible for an exchange, your item must be unused and qualify as defective or damage.
Unfortunately, we do not accept returns or exchanges if an item you purchased happens to not be within your style or liking, this is because once a perfume has been opened and diffused it is subject to contamination.
For more inquiries you can contact us via our email:
hello@lavostraessenza.com
Or our number via Whatsapp @ +6588152295